Privacy Policy

Information we receive

The Contact form asks for your name, email address, project details, and optionally your brand or company. The Sourcing form asks for your name, an email address or WhatsApp number, project requirements, and may include an optional reference file that you choose to upload.

If you contact us by email, phone, WhatsApp, or live chat, we receive the information you choose to share in that conversation. Our web server and service providers may also receive routine technical information, such as IP address and browser details, when the site is used.

How we use it

We use inquiry and project information to answer questions, prepare quotes, discuss specifications, manage an order, and provide after-sales support. Contact and Sourcing form submissions are sent to the BigBee team by email.

The Sourcing form checks uploaded files and attaches accepted files directly to the outgoing email. The website does not create a permanent application copy of those uploads; the delivered email and any later project records may retain the attachment.

Website services and storage

The forms use a session cookie to protect submissions and limit repeated attempts. Cloudflare Turnstile helps check whether a submission is automated and may receive technical information needed for that check.

The site uses Tawk.to for live chat, external font services for typography, and Instagram content on the Client Reviews page. These providers may process technical information under their own privacy notices. The chat widget also uses browser session storage to remember whether its live chat window is open during the current tab session.

Selecting WhatsApp or a social link takes you to that provider’s service, where its own privacy practices apply.

Who receives the information

The BigBee team members working on an inquiry or order may access the details needed for that work. Our email, hosting, security, and chat providers process information to operate the services described above. Project details may be shared with production partners where needed to deliver the agreed work.

How long we keep it

We keep inquiry and order correspondence for as long as needed to respond, carry out the project, resolve issues, and meet applicable record-keeping obligations. The time can vary with the nature of the inquiry or order. You can ask us about a specific record using the contact details below.

Your choices and contact

You can ask us to access, correct, or delete personal information you have shared, subject to any requirements that apply to the record. You can also ask how your information is used or raise a concern by emailing sales@bigbeeapparels.com.

We may update this notice when our website services or information practices change. The date above shows when this page was last updated.